Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the MobiSAfAIDS website and the MobiSAfAIDS mobile application (the "Service").Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms.

Last dated: April 2018

Terms and Conditions

The MobiSAfAIDS services are provided for the purpose of facilitating improved citizen engagement and for monitoring service delivery in your locality. Please note the following in your usage of the services
  • You agree to use the MobiSAfAIDS service solely for the intended purposes of service delivery monitoring and amplifying citizen engagement
  • You are responsible for all activities and actions that are undertaken through your account. If you suspect that your account has been compromised, please change your password and alert us if you think it necessary
  • We will do our best to ensure the availability of the MobiSAfAIDS services, however we depend on third-party service providers who provide various services including : web hosting, email delivery, etc. We cannot guarantee service availability and shall not be held liable for any loss due that occurs during the utilization of the services
  • We reserve the right to terminate or suspend your account in cases of improper use or abuse of the MobiSAfAIDS services
  • We reserve the right to change and update these terms and conditions at our own discretion

Privacy Policy

In the course of using MobiSAfAIDS services the following personal information is collected: your personal details (e.g. name, address, email, contact details), your location (if enabled when reporting anissue), the details of the computer device from which you access the services. With regards to this data, please note the following.
  • This information is used primarily for the purpose of providing the MobiSAfAIDS services
  • We also use aggregate, anonymous and non-indentifiable information for the purposes of academic research and to improve our services
  • We take precaution to ensure the security of your data by applying standard technology solutions including encryption of sensitive data
  • Feel free to provide as little information as you feel comfortable, however please note that some features on the MobiSAfAIDS services might not be available. E.g. you would not receive notifications without providing your contact details
  • By using our services, you confirm that you understand the possible risks of data loss and data leaks, and that while we undertake to put in place relevant data protection machanisms, neither the MobiSAfAIDS team, nor the affiliated organizations, shall the held liable for any loss or damage that emanates from the use of these services


We provide the MobiSAfAIDS services primarily because we are interested in improving citizen engagement and ensuring adequate service delivery. These terms and conditions are intended to cover our backs and to establish a shared understanding between us and yourself on the use of the MobiSAfAIDS services. If at any point you have any concerns about the MobiSAfAIDS services, do not hesitate to get in touch with us on info at - remember that at any point you can always cease the usage of the MobiSAfAIDS services and you can request us to delete your data on our platforms.

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